The acceptance, accommodation, and placement of guests at the hotel are carried out in accordance with the "Rules for Providing Hotel Services in the Russian Federation," approved by the Resolution of the Government of the Russian Federation No. 490 dated April 25, 1997 (as amended by Resolutions of the Government of the Russian Federation No. 1104 dated October 2, 1999, and No. 693 dated September 15, 2000).
- When booking a room, it is necessary to confirm the possibility of staying in a room with a pet. The hotel administration reserves the right to determine whether it is possible to accommodate a pet in the room.
- The hotel only allows dogs of small and medium breeds, no taller than 50 cm at the withers and weighing no more than 20 kg. Staying with fighting breed dogs, reptiles, birds, and wild animals is prohibited.
- Upon check-in, guests must pay a pet accommodation fee of 3000 rubles per day and a refundable deposit of 5000 rubles.
- Guests with pets will stay in specially designated rooms. Pets are not allowed in the following room categories: "Family Room," Barrel, Barrel Spa, Two-Room Barrel, Neo Tipi Spa, River Lodge Spa, Rider House, Topol Studio House.
- The pet owner must have a registration certificate (pet passport with vaccination records).
- Guests should bring with them: a carrier (cage), waterproof bedding, a towel, a special litter box (toilet), a bowl, dry food, a favorite toy, a first aid kit with medicines, and cleaning supplies for pet waste.
- Guests are prohibited from leaving their pet alone in the room. If it is necessary to leave the pet alone for a short time, a "Do Not Disturb" sign must be placed on the room door.
- Guests must ensure the absence of their pet during room cleaning.
- Walking pets in public areas and playgrounds of the hotel is prohibited. When walking a pet on the property, the guest must have waste cleaning supplies and clean up after the pet.
- Pets are not allowed in the hotel’s café, restaurant, spa facilities, and other indoor public areas. On public hotel grounds, pets must be kept on a leash.
- Guests are prohibited from washing pets in the room’s shower cabins and using hotel towels, sheets, or other bedding for the pet. Pets must not be fed from hotel dishes.
- Guests with pets are responsible for maintaining sanitary conditions in the room and on hotel grounds and for the preservation of hotel property. They also agree to pay a fine if the pet causes any damage to the hotel, according to the established damage price list.
- In case of complaints from other guests or accidents caused by the pet, the pet owner must immediately take appropriate measures to address the issue and, if necessary, remove the pet from the hotel grounds.
- The hotel reserves the right to terminate the agreement with a guest staying with a pet if the pet rules are violated or if the pet exhibits aggressive, inadequate, or noisy behavior.
ATTENTION! Not all rooms allow pets.